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A return merchandise authorization (RMA), return goods authorization (RGA), or return merchandise agreement (rarely return material authorization)
is the process of having a product repaired or replaced in order to
receive a refund or credit for another product from the same retailer or
corporation within the product's warranty period. The RMA process and
the issuance of an RMA is a key gatekeeping moment in the reverse
logistics cycle. This term is often used in the electronics industry as a
part of service agreements, according to which the customer returns the
product back to the company and gets a new or repaired product back,
generally with an additional warranty on the returned product.